Profile of Edmund Congo

Edmund Congo Virtual Admin. & IT Support | Adobe PDF Expert | WordPress Expert
5 years experience 0 projects worked United States
$20.00 /hr $0 earned
Technical SupportVirtual AssistantWordPress

A highly motivated and experienced IT Professional with a keen interest in technology and the virtual business world. I am a BSc. Mathematics & Computer Science graduate with over 5 years of experience in IT user support, Web development, Research, Data entry and analysis.

Below are some of the services I would like to offer you:

  1. Virtual assistant to provide your everyday administrative and IT user support needs ensuring targets are met and work is done at the best optimal level.
  2. PDF/eBook editing, conversion and publishing.
  3. Creating, maintaining and updating WordPress websites and blogs, whether it is starting a website/blog from scratch, carrying out plugin updates or uploading new content to give your website/blog a new lease of life.
  4. Data entry and Data mining; inputting your data in an organized and appealing format either in excel, word, G-suite. Getting to research within the internet and across social media platforms for information key to your project goals.

I always strive to deliver on targets and high quality work on time.

Work History (0)

  • There are no activities yet.

Work Experiences

  • IT User Support

    Jambojet Ltd

    August 2016 - March 2017

    • Provided Technical IT support to staff within the head office and remotely in countrywide stations.
    • Hardware setup and configuration; setting up bag tag,boarding pass & office printers, call center
    headsets and IP Phones. Configuring and troubleshooting the LAN & WAN Network Setup.
    • Setting up of applications such as server based antivirus updates, Fortclient for VPN services & Navitaire reservations system.
    • Performing monthly back-ups of data using FTP software.
    • Liaising with station supervisors so as to assist in the dispatch of IT equipment to their stations.
    • Monitoring IT inventory and liaising with suppliers
    • tracking and performing repair or service of IT equipment
    • Induction and basic IT training of new staff.

  • IT Administrator

    Krones LCS Center East Africa

    May 2017 - April 2019

    • Subsidiary local IT support contact for Krones AG located in Germany
    • Communicate to the regional staff of any system updates/changes
    • Providing Tier 1 and Tier 2 technical support for all Krones staff in East Africa region
    • Providing CAPEX requirements for the IT department
    • Server administration -AD-DS, DNS, DHCP, File storage.
    • SAP ERP support and escalation to Tier technical support team.
    • Liaison and management of SLAs with vendors and service providers
    • Microsoft 365 Online support
    • Orientation of new employees regarding hardware, software systems and IT policies
    • Network faulting and troubleshooting
    • Mobile Device Management (MDM) configuration
    • Avaya VOIP Telephony system support and Maintenance
    • Firewall and security monitoring of system threats


  • BSc. Mathematics & Computer Science

    Catholic University of Eastern Africa

    August 2010 - October 2014